Refund & Shipping Policy 

Order Dispatched

All orders will be dispatched in 1-2 working days and will be delivered in 4-5 working days. In case of any natural disasters or political unrest, delays in shipments can be expected.

Delivery of all orders

Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.

Invoice

We are obliged to send the invoice copy along with the package as a part of the shipping documents including any order made.

Receipt

Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbor, etc. However, Sarwana & Sohzishm (Pvt.) Ltd. will not take responsibility for products signed by any alternative person.

Damage

Sarwana & Sohzishm (Pvt.) Ltd. is not responsible for any damage after delivery. All claims for shortages/damages must be reported to customer service within 3 days of delivery along with the images of the damaged products. If the issues presented are deemed valid then correct or missing products will be shipped (only shipping will be charged). We will not entertain any requests after 3 days of purchase.

Free Shipping

Free shipping Nationwide on all orders worth PKR 1,999 or above. Shipping charges for orders below PKR 1,999 are displayed on the checkout page. These charges are calculated based on the destination and the weight of your shipment.

Exchange or returns

We do not offer exchanges or returns but only in case of damaged or wrong item delivered You will receive a coupon to use on our website for the exact amount of your order (minus the shipping cost), after your order has successfully been returned.